PART 1 QUESTIONS 1 – 10
Questions 1 – 10
Complete the notes below.
Write ONE WORD AND/OR A NUMBER in each gap.
Accommodation Booking Form
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DRAKECourse begins: in October Student's name: Julie (1) -
16 JUNEDate of birth: (2) 1968 -
PRIVATERequirements: – most students prefer to live in a (3) room -
163– accommodation off campus costs (4) per month -
10 MINUTES– approximately (5) bus from the university -
SINGLEPreferences: – student would like to live in a (6) sex house -
NOISE– student would prefer to live in the area without (7) -
INTERNETFacilities: – (8) connected in each room -
FRIDGE– heating in all rooms – (9) -
MICROWAVE– cooker – (10)
PART 2 QUESTIONS 11 – 20
Questions 11 – 13
Choose the correct letters, A, B or C.
11. Green products are aimed at
- people who can afford to pay higher prices.
- those who care more about environment.
- the young who are very environmentally aware.
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12. Grass roofs have been used
- on homes and other buildings.
- mostly on residential buildings.
- on buildings in Europe.
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13. On the grass roof, soil or crushed stones are laid directly on top of
- the waterproof underlay.
- the wooden roof deck.
- the insulation and drainage layer.
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Questions 14 – 18
Complete the notes below.
Write ONE WORD ONLY in each gap.
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MAINTENANCEGrass roof: + Advantages: – cooler in summer – warmer in winter – little (14) – encourages biodiversity – absorbs water run-off -
UNATTRACTIVE+ Disadvantages: – (15) – appearance in winter -
TIDYTiles: + Advantages: – (16) appearance -
HEAT+ Disadvantages: – (17) absorption -
PRICEYThatched roof: + Advantages: – good insulators + Advantages: – very (18)
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Questions 19 – 20
Choose TWO letters, A-E.
Which TWO things are TRUE about the charity activities mentioned by the speaker?
- holding design competitions
- educating school children
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- support from celebrities
- using the media
- making grass roofs cheaper
PART 3 QUESTIONS 21 – 30
Questions 21 – 30
Complete the form below.
Write ONE WORD AND/OR A NUMBER in each gap.
Self-evaluation Form of Joint Presentation
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2 DECEMBERTitle: The application of robotics in a non-industrial setting Date: (21) -
ACADEMICGeneral impressions: Anna: not thorough or (22) -
PROFESSIONALHand-outs: Mark: (23) looking -
THIRDTutor suggestions: reduced by a (24) -
SEQUENCEMiddle of presentation: Anna: slides not in (25) -
TECHNICALMark: overestimated (26) capacity -
FOCUSEDAims and objectives: Anna: very (27) -
AVERAGEDelivery: Anna: performance was (28) -
IMPROVEMENTTutor suggestions: needs the utmost (29) -
SEVENScore: Anna: six Mark: (30)
PART 4 QUESTIONS 31 – 40
Questions 31 – 32
Choose TWO letters, A-E.
Which TWO things does the speaker mentioned to the marketing?
- a process of finding customers to sell
- a process of selling and advertising
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- a process of selling with big sales
- a process of gaining profit with customer satisfaction
- a process of dealing with customers
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Questions 33 – 34
Choose TWO letters, A-E.
Which TWO things does the speaker mentioned to human demands?
- basic physical and social needs
- need a safe society
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- personal needs
- peace needs
- shopping needs
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Questions 35 – 38
Which market research method is used by each of these businesses?
Choose FOUR answers from the box and write the correct letter, A-C, next to the Questions 35-38.
Methods
A customer observation
B free offers
C in-store surverys
Businesses
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35. supermarkets:
C -
36. department stores:
A -
37. fast-food restaurant:
B -
38. theme parks:
A
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Questions 39 – 40
Complete the notes below.
Write ONE WORD ONLY in each gap.
Customer Satisfaction
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GOODProduct performance: Customers' behavior: – poor – unhappy – (39) – satisfied -
DELIGHTED– excellent – (40)
